With U.S. Senator Patty Murray and my oldest son at green-built Habitat for Humanity site, Olympia.

Since 1985, I have provided accurate and lively technical writing and editing support to customers in industry, government, and non-profit organizations. I started Return On Investment Technical Communication because everyone can benefit from expert assistance in getting their message out to those who need to hear it, even if they don't have an in-house technical communication department.

 An early entrant in the field of scientific and technical communication, I was fortunate to be in the right place at the right time to help define the profession. In addition to serving as the writer and/or editor for dozens of books, reports, and journal articles about software applications, environmental concerns, and medical topics, I have written chapters for several academic textbooks about technical communication and interdisciplinary scientific studies and taught university-level courses about health risk communication, business writing, and public involvement.

How we look before coffee

With a B.S. in Biological Sciences from the University of California, Davis; Master of Technical and Scientific Communication from Miami University, Oxford, Ohio; and Master of Philosophy degree in Peace Studies from the Irish School of Ecumenics, Trinity College Dublin, I offer unparalleled breadth and balance in conveying highly technical information, giving voice to the public's concerns, and facilitating effective two-way communication with your audience(s).